Shipping Information
Delivering Quality to Your Doorstep
At Oleviana, we understand that your pet is eagerly awaiting their new arrival. We are committed to providing a reliable, efficient, and transparent shipping experience that mirrors the premium quality of our products.
1. Order Processing
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Timely Fulfillment: All orders are processed within 1-2 business days (excluding weekends and holidays).
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Quality Check: Before leaving our facility, every item undergoes a final inspection to ensure it meets our rigorous standards.
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Confirmation: You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched.
2. Shipping Rates & Timelines
We currently offer shipping services across the United States:
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Standard Shipping: Typically arrives within 5-7 business days.
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Shipping Fees: Shipping costs are calculated at checkout based on the weight of your order and the delivery destination.
3. Order Tracking
Once your order is in transit, you can monitor its progress using the tracking link provided in your confirmation email. Please allow up to 24 hours for the tracking information to update.
4. Delivery Address
Please ensure your shipping address is entered accurately at checkout. Oleviana is not responsible for lost packages due to incorrect address information provided by the customer.
5. International Shipping
At this time, we only offer shipping within the United States. We are working on expanding our reach to international pet lovers in the near future.
6. Missing or Delayed Packages
If your tracking information indicates that your package has been delivered but you have not received it, please check with neighbors or your local carrier first. If the issue persists, contact our support team, and we will assist in locating your shipment.